Refund policy

1. How to Request a Return, Refund, or Replacement

If there's a problem with your order — misprinted, damaged, defective, or lost in transit — contact us at info@stackedofficial.com with:

Your order number
Photos or video of the issue
A brief description of the problem

We'll review your request and let you know if it's approved within a few business days.

2. Claim Windows

Misprinted, damaged, or defective items: must be reported within 6 days of delivery. Lost packages: must be reported within 6 days of the estimated delivery date.

General returns (non-defect): accepted within 6 days of delivery, subject to the conditions in Section 4.

3. What Happens If Your Claim Is Approved

Replacement: a new order will be shipped within 3–7 business days.
Refund: issued as STACKED store credit, valid toward a future order. We do not offer cash refunds

to the original payment method.

4. Return Conditions

Unless the item is defective or was fulfilled incorrectly, returned items must be:

Unused
Unworn
Unwashed
In original condition

We cannot accept items that are worn, stained, damaged from misuse, or altered after delivery. Customers are responsible for return shipping costs. We do not offer prepaid or freight-to-collect return labels.

5. What's Not Covered

We're unable to offer a refund, replacement, or credit in the following cases:

Buyer's remorse — we do not accept returns, exchanges, or offer store credit simply because you changed your mind. All sales are final in cases of buyer's remorse.

Incorrect address provided at checkout — if a package is returned or fails to deliver because of an address error, you'll be responsible for reshipment costs.

Unclaimed or abandoned deliveries — including packages not picked up, or refused/undeliverable due to unpaid customs duties, unreachable recipients, or incorrect contact details. Carriers may destroy or abandon these shipments, and we're unable to offer a refund or reshipment in this case.

Customs rejections — it's your responsibility to check import regulations and pay any duties for your destination country. We can't refund orders rejected by customs.

Orders already in production — once an order has started production, it can no longer be canceled or refunded, even if it hasn't shipped yet.

Product discontinued or out of stock long-term — we're unable to compensate for marketing or product development costs if this occurs.

Hygiene items — intimates, swimwear, socks, and similar items are not returnable unless defective or misprinted.

EU customers: to exercise your right to cancel under the EU 14-day cooling-off period, you must accept delivery of the goods. Refusing delivery does not count as a valid cancellation and may forfeit your right to a refund.

6. Order Cancellations

Orders can be canceled and fully refunded only before production has started. Once production begins, we're unable to guarantee a full refund. Contact us as soon as possible if you need to cancel.

7. Shipping Delays

We aim to ship most orders within 7–15 business days of payment confirmation, depending on the product. If your order hasn't shipped by the applicable deadline (see below), you may be eligible for compensation of up to 10% of the product's value:

Standard/small orders: shipping information expected by business day 8.

Bulk or custom orders: shipping information expected by business day 16.

This compensation doesn't apply if the delay was caused by an issue on your end — for example, an incorrect address, requested design changes, or a delayed response needed to confirm your order.

8. Lost Packages

If your package is confirmed lost in transit, let us know within 6 days of the estimated delivery date so we can investigate with the carrier and resolve the issue.

9. Governing Language

This policy is governed and interpreted in the English language, regardless of any translations provided for convenience.